VLVYN Return Policy
At VLVYN, your satisfaction is our priority. However, due to the intimate nature of our products, we have a strict return policy to ensure hygiene and quality standards. Please read the following terms carefully before placing a return request.
Return Window
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You can initiate a return request within 5 days of receiving your order.
Non-Returnable Items
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Used items cannot be returned under any circumstances.
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Panties are strictly non-returnable due to hygiene concerns, unless you receive a damaged item.
Return Conditions
To process any return or refund request, the following conditions must be met:
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Unedited Unboxing Video is Mandatory
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An uncut and unedited video of the package being opened from start to finish is required for all return requests.
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This video must clearly show the shipping label, product packaging, and the item inside.
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Original Packaging & Invoice
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Returns will only be accepted if the item is sent back in its original packaging along with the invoice.
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No returns or refunds will be processed without the invoice.
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Color Disclaimer
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Slight color variations may occur due to lighting and photography.
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Return requests will not be accepted for minor color mismatches.
Size Mismatch
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If the item doesn’t fit, we’ll be happy to offer a replacement in your requested size (subject to availability).
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If the desired size is out of stock, a full refund will be issued after we receive the product in original condition with packaging and invoice.
Style Mismatch
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Only completely different styled items are eligible for return.
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Minor differences in design may occur due to professional photography and lighting and will not qualify as a valid reason for return.
If you have any questions or need further assistance, please contact our customer support team through our contact us form.
Thank you for shopping with VLVYN – Where Comfort Meets Confidence.